Terms and Conditions

1. General Information

These Terms and Conditions govern your use of our website and services provided by QualityCare Dental in New Zealand.

We reserve the right to update or modify these terms at any time without prior notice. Continued use of our services constitutes acceptance of any changes.

2. Appointments & Bookings

Bookings are essential for all treatments and consultations.

Patients are expected to arrive on time. Late arrivals may result in shortened appointments or rescheduling.

3. Cancellations & No-Shows

• A cancellation fee may apply if an appointment is cancelled within 24 hours of the scheduled time.
• Failure to attend a booked appointment without notice may also incur a fee.

4. Promotional Offers – Terms & Conditions

The following conditions apply to any promotional dental clean, exam, or similar advertised offers:

• Limit: 1 per user
• Subject to availability
• Bookings essential
• Not valid on weekends
• Appointment time is 30 minutes, including clean, exam and X-rays
• Valid for new and existing patients
• A cancellation fee applies if cancelled within 24 hours
• Any further treatments required will incur additional charges and will be discussed with you before any work is undertaken
• If deep scaling, root planing or further periodontal treatment is required, this will need additional appointments and incur additional costs, which will be explained prior to treatment
• Not suitable for patients with periodontal disease
• Results may vary from person to person
• No refunds
• No cashback
• Not valid in conjunction with any other offer
• QualityCare Dental reserves the right to withdraw or amend any offer at any time without notice.

5. Treatment Plans & Additional Costs

• Any recommended treatment beyond an initial consultation will be explained clearly, including associated costs.
• Written treatment plans may be provided upon request.
• Patients must provide informed consent before treatment begins.

6. Payments

• Payment is required at the time of treatment unless otherwise agreed.
• We accept approved payment methods as displayed at the clinic.
• For more extensive treatments, payment plans may be available (subject to approval).

7. Results Disclaimer

Dental outcomes vary depending on individual oral health, hygiene habits, and medical history.

While we aim to provide the highest standard of care, specific results cannot be guaranteed.

8. Website Use

The content on our website is provided for general informational purposes only and does not constitute medical advice. Patients should consult directly with our dental professionals for personalised treatment recommendations.

We do not guarantee that the website will always be available, secure, or free from errors.

9. Privacy

We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. Personal information collected is used solely for:

• Booking appointments
• Providing dental services
• Administrative and billing purposes
• Communicating relevant updates or reminders

For full details, please refer to our Privacy Policy.

10. Limitation of Liability

To the extent permitted by New Zealand law, QualityCare Dental shall not be liable for:

• Indirect or consequential loss arising from use of our website
• Loss resulting from failure to disclose relevant medical history
• Delays or cancellations beyond our reasonable control

Nothing in these Terms excludes rights provided under the Consumer Guarantees Act 1993.